Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Account Information: When you create an account, we collect your name, email address, phone number, business name, and payment information.
• Booking Data: Information related to bookings made through our platform, including customer names, contact details, booking dates, and transaction history.
• Communications: When you contact us, we collect the content of your messages, your email address, and any other information you choose to provide.
• Waiver Information: Digital signatures and waiver acknowledgments collected through our built-in waiver system.

Information Collected Automatically

• Usage Data: Information about how you use our services, including pages visited, features used, and actions taken.
• Device Information: Information about the device you use to access our services, including device type, operating system, browser type, and IP address.
• Location Information: General location information based on your IP address.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process bookings and payments
• Send booking confirmations, reminders, and updates
• Provide customer support and respond to inquiries
• Generate and manage digital waivers
• Create and deliver digital wallet passes
• Analyze usage patterns to improve our services
• Send promotional communications (with your consent)
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery, and cloud hosting.
• Business Operators: Booking and customer information is shared with the outdoor adventure operators you book with through our platform.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you give us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Secure payment processing through PCI-compliant providers

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active and for a reasonable period thereafter.
• Booking Records: Retained for 7 years for tax and legal compliance purposes.
• Waiver Records: Retained according to applicable statute of limitations requirements (typically 3-6 years, or longer for minors).
• Communication Records: Retained for up to 3 years after our last interaction.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us.
• Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@stokable.app.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our services and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Functional Cookies: Enable enhanced functionality and personalization.
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

8. Third-Party Services

Our services integrate with third-party providers who have their own privacy policies:

• Stripe: Payment processing — Stripe Privacy Policy
• Apple Wallet / Google Wallet: Digital pass delivery — governed by Apple and Google's respective privacy policies
• Cloud Hosting: Our services are hosted on secure cloud infrastructure

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For minors between 13-18, parental or guardian consent may be required for certain activities, including signing digital waivers. Operators using our platform are responsible for obtaining appropriate parental consent for their activities.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant authorities.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

For data protection inquiries from the European Union, you may also contact your local supervisory authority.